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SHIPPING POLICY

Shipping Overview

We are committed to delivering your order with care and efficiency. Our team processes all orders within 1-2 business days after payment confirmation. Whether you're shopping for everyday essentials or seasonal favorites, we ensure your items are carefully packed and dispatched from our fulfillment centers. International shipments may require additional processing time due to customs clearance.

Shipping Timeframe

Delivery times vary depending on your location and selected shipping method. Domestic orders typically arrive within 5-7 business days after dispatch. For international destinations, please allow 10-20 business days for delivery. Note that unforeseen circumstances like weather disruptions or customs inspections may occasionally extend these estimates.

Shipping Costs

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies to orders of $60 or more

Shipping Regions

We currently ship to most countries worldwide, including all 50 U.S. states, Canada, European Union nations, and parts of Asia. Some remote locations or areas with shipping restrictions may not be serviceable. During checkout, our system will automatically verify if we can deliver to your address. For specific inquiries about your region, please contact our support team.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. Our tracking system updates regularly to provide the most current location information. If you haven't received tracking details within 3 business days of ordering, please check your spam folder or contact us at [email protected].

Delayed or Lost Shipments

While we make every effort to ensure timely delivery, occasional delays may occur due to factors beyond our control. If your shipment hasn't arrived within the estimated timeframe, please allow an additional 5 business days before contacting us. For lost packages, we'll initiate an investigation with the carrier and work diligently to resolve the issue. Reach our customer service team at [email protected] with your order number ready.

Customs & Import Duties

International customers may be subject to customs fees, import taxes, or other charges imposed by the destination country. These fees are the responsibility of the recipient and are not included in our product or shipping costs. We recommend checking with your local customs office for potential charges before placing an order. Unfortunately, we cannot predict or reimburse these fees, nor can we declare packages as gifts to avoid duties.
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Modern Sneakers, Boots & Eco Sandals | Urban Footwear Styles
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