Return & Refund Policy

At Sneakproi, we strive to ensure your complete satisfaction with every purchase. Please review our policy below regarding cancellations, returns, and refunds.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation).

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Authorization Number
2. Securely package the item(s) in their original packaging
3. Include all original accessories, tags, and documentation
4. Ship the package to our return address (provided upon authorization)

Please note that customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original payment method. Please allow:

• 5-7 business days for credit card refunds to appear on your statement
• 7-10 business days for PayPal refunds
• 1-2 billing cycles for the credit to appear on your statement (depending on your financial institution)

Original shipping charges are non-refundable except in cases where the return is due to our error.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to post the refund to your account.

If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately at [email protected] or +1 412-969-9352 with your order details. We will investigate the matter and keep you informed throughout the resolution process.

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